Software
Engineers
VSP is looking for candidates
well versed in Unix and C or C ++ programming languages. Experience
with Windows operating environments, relational databases, and
Internet programming is a big plus. Beneficial experience includes
telecommunications, interactive voice response, project management,
and customer contact.
Fluency in English is required as well as strong writing and
communication skills. Technical degree preferable. Recent graduates
with excellent credentials will be considered.
VSP offers a challenging work environment. We are looking for
motivated team players who have a high desire to learn new technologies.
Successful candidates will be involved in Voice Response and
Advanced Intelligent Network projects in a state-of-the-art
technical environment in a stable and fast-growing company.
QA
Analyst
The QA Tester
is a member of the VSP Quality Assurance service team. This person
will perform quality control functions on new software versions
that are to be released to VSP clients.
Minimum Education
Level
The skills
normally acquired through the completion of a Bachelor of Arts
or Science degree.
Requirements
- Good
oral and written communication skills.
- Eagerness
to learn, good work ethic, self-motivated and good initiative.
- 1 to
2 years work experience in a computer related field a plus.
- Knowledge
of UNIX a plus.
- Programming
a plus
Responsibilities
- Acquiring
working knowledge of the functionality of VSP Software.
- Testing
with a drive to uncover defects.
- Developing,
maintaining and inputting test cases into a database.
- Executing
test cases.
- Tracking
errors and suggestions in a database.
- Administrative
tasks, e.g. updating database, report distribution.
- Interacting
productively with co-workers.
- Effectively
reporting to, and taking direction from, immediate management.
- Effectively
performing assigned tasks.
Unix/DBA
Systems Administrator
Responsibilities
Administers,
programs, installs and configures UNIX systems. Designs/implements
complex local and wide-area networks of machines. Establishes/recommends
policies on system use and services. Provides technical lead
and/or supervises system administrators, system programmers,
or others of equivalent seniority. Manages novice system administrators
or operators. Evaluates and/or recommends purchases. Configures
and maintains network file systems, routers, modem pool/terminal
servers. Administers, programs, and maintains relational databases.
Installs and maintains the network cabling, boards, memory,
SCSI devices, and peripherals used at the site. Trouble-shoots
and repairs computer systems.
Requirements
- A degree
in computer science or a related field.
- Significant
programming background in any applicable language.
- Strong
inter-personal and communication skills, capable of training
users in complex topics, making presentations to an internal
or external audience.
- Is comfortable
with most aspects of UNIX systems administration, configuration
of mail systems, system installation and configuration, printing
systems, fundamentals of security, installing third-party
software.
- A solid
understanding of a UNIX-based operating system, understands
paging and swapping, inter-process communication, devices
and what device drivers do, file system concepts.
- Ability
to solve problems quickly and completely.
- Ability
to identify tasks which require automation and automate them.
- A solid
understanding of networking/distributed computing environment
concepts; understands principles of routing, client/server
programming, the design of consistent network-wide filesystem
layouts.
- Ability
to program in an administrative language (Tk, Perl, a shell),
to port C programs from one platform to another, and to write
small C programs.
- Experience
with more than one UNIX-based operating system preferably
with DEC Unix, UNIXWARE, SunOS. Experience with non-UNIX operating
systems preferably MS-DOS, Windows ’95, Windows NT, and
VMS). Extensive programming experience in an administrative
language (Tk, Perl, a shell) and experience with the “C”
programming language.
- Experience
using relational databases. Experience using a database query
language. Experience programming in a database query language.
Previous experience as a database administrator.
Relocation:
Negotiable
Sales
Engineer
VSPD
is looking for Sales Engineers to work closely with the international
Comverse sales force. Sales Engineers are responsible for providing
full service pre-sales technical support to sales people, including
presentation support, proposal support, and training.
Sales Engineers
have to be able to support Sales People in meetings with customers,
by providing a technical presentation, listening to customer
comments, and designing a draft architecture that meets customer
needs - on the spot. Sales Engineers also provide an avenue
for Sales People to ask technical questions and get technical
training.
The most
important characteristics for a Sales Engineer are broad based
technical skills, good communications skills, imagination and
flexibility. Hardware and networking experience would be advantageous,
but are not an absolute requirement. An engineering degree is
not required, though some form of technical degree (EE, MIS,
CS, et al.) is preferred. Experience and presentation skills
are more important than degree type.
Responsibilities
- Support
the sales force
- Provide
customer presentations
- Design
specific solutions for customer requirements
- Participate
in RFP response
- Provide
training for sales force
- Provide
technical support conduit to sales force
Requirements
- Strong
technical skills, with background in either Voice or Data
networks (or both)
- Strong
VSPD product knowledge
- Excellent
verbal communications skills
- Strong
written communications skills
- Willing
to travel, domestic and international
Field Service Engineer
The Field Service Engineer is responsible for performing installation,
servicing, and repair of VSPD systems at an advanced level,
and serving as customer contact on technical and service-related
problems.
Education
Level
Minimum
The skills normally acquired through the completion of a Bachelor
of Science degree in Computer Science (or a related field),
and three years of relevant technical experience.
Desired
The skills normally acquired through the completion of a Master
of Science degree in Computer Science (or a related field),
and two years of relevant technical experience.
Experience/Skills
· Experience in design, development and/or process engineering
and fully capable of evaluating engineering design problems.
· Solid knowledge of C, C++ programming languages, and
UNIX, and/or VMS operating systems.
· Good knowledge of DEC Alpha and Intel platforms.
· Experience with other programming languages, Microsoft
Foundation Classes, and Windows Programming.
· Experience with systems support, software debugging,
and problem troubleshooting.
· Ability to provide technical instruction to others.
· Must possess outstanding interpersonal and communications
skills.
· Must possess a positive and mature attitude and present
a professional appearance.
· Advanced degree of machine skills to operate computer
equipment, peripherals and/or telecommunications equipment along
with appropriate test equipment.
· Ability to get along with co-workers and supervisors.
Duties
and Principal Activities
- Installs VSPD systems at customer locations; assists management
and customers in determining needs and making installation
arrangements.
- Logs, diagnoses and repairs VSPD system and/or subsystem
problems using diagnostic tools and procedures; assists other
Field Service Reps in equipment repair; keeps customer apprised
of repair and service activity.
- Establishes and maintains effective customer relationships;
communications with customer on a regular basis regarding
equipment status; understands impact VSPD systems has on customer
environment. Follows-up with customers regarding critical
equipment problems.
- Interfaces and cooperates with VSPD R&D subject matter
experts/product experts in resolution of problems.
- Receives occasional supervision; acts as lead worker and
monitors progress.
- Schedules and performs consistent preventive maintenance
to assure proper operating level on equipment.
- Performs complete checkout and test after repair to assure
proper operating status.
- Responsible for proper maintenance of assigned tools and
test equipment. Complies with all management directives within
specified time frame. Protects proprietary and confidential
company information.
- Assists in the development and delivery of training programs
for less experienced employees.
- Prepares and submits accurate status reports; maintains
logs and documentation on equipment and repair activity.
- Works very independently. May assume supervisory responsibilities
in absence of manager; works closely with manager on a regular
basis regarding technical operations, workload, customer situations,
and changes in policy and procedures; seeks added responsibilities
within realm of position.
Leadership
Responsibility
See responsibilities under numbers 5 and 11
above.
Travel
Requirements
Available to travel internationally on short notice in support
of VSPD system implementation and/or support.
Management
Responsibilities
None.
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