VSP uses its SuiteTalk software and extensive experience to provide state of the art inbound call centers with an IVR foundation. The VSP system is designed as an enterprise solution and can run hundreds of applications concurrently. This provides great economies of scale and ease of management.

Usual configurations include a duplexed application processor in a load share/failover mode, with local or distributed Voice Response Units. The system has a client/server architecture to provide the greatest flexibility combined with enhanced throughput for high volume applications.

In large call centers, the VSP IVR system is typically the foundation for additional productivity enhancing applications. VSP's PopBox, working with Genesys' T-Server software, provides Computer Telephone Integration. The VSP/Genesys combination has been implemented in some of the largest call centers in the United States to provide real time intelligent call transfer and "screen pops" to Customer Service Representatives as they answer the telephone.

Legacy System Gateway software takes advantage of VSP's extensive experience in host communications to provide enterprise wide communications capability from the desktop or IVR system. It provides for session pooling, multiple connections on the same telephone or PC session, and multi-threading for greatly enhanced response times.

VSP licenses its products to customers for their own development and implementation. VSP also has a full set of project development and integration services provided by an experienced staff who have a strong track record of successfully delivering large, mission critical projects on time and on budget.